Customer Service

How do I order?

Browse products from the menu. Click on the thumbnails to access the product details page. Products are either ready to ship or custom ordered. These are tagged with 'Next Day Shipping' or 'Custom Your Own' at the thumbnails page.

For a 'Custom Your Own' product, use the menu on the right column to select the colors for materials, stitches, structural changes or even the type of accessories included. Once you are satisfied with your design, click the 'Add to cart' button. You can continue to browse our products if you would like to make more purchases. When you are ready to check out, click on the 'Shopping cart' icon on the top right. Review your order, and click 'Check Out' to enter your shipping details.

What are 'Next Day Shipping' products?

These are ready-to-ship goods that are in stock and able to be shipped out the next day after packing.

What are 'Custom Your Own' products?

These are custom made to the colors and materials as designed by you on the product customization page. Our objective is to let you receive a unique product unlike standard 'off-the-shelf' products.

When do I pay?

You will need to pay for your order upon check out. Payment can be made by VISA, Mastercard, American Express, Discover, JCB credit cards or PayPal credit.

Do I need a PayPal account to buy from Shinnorie?

No, you do not need a PayPal account. Once you have been diverted to the PayPal page, simply follow the on-screen instructions to key in your credit card details without having to set up a PayPal account. Payment can be made by any of the following: VISA, Mastercard, American Express, Discover, JCB credit cards or PayPal credit.

Will I receive a reply after I made the purchase?

Yes, you will receive a confirmation email from 'store@shinnorie.com' within the next few moments after PayPal clears the payment. Be sure to check your 'spam' or 'junk' folder if you don't see this email in a day. Please add 'info@shinnorie.com' and 'store@shinnorie.com' to your address book so you can receive our system emails in your inbox.

Do I need to reply the confirmation email?

No, you do not have to, unless you have changes to make. Workshop will automatically proceed to process your order. If you have any changes you wish to make, be sure to contact us immediately by email or within 24 hours from the email from us.

Can I make any changes after I see the visual?

Yes, you can but you MUST reply us within 24 hours from the confirmation email. Our workshop will automatically process every custom order in 24 hours if we do not hear from you. The order will be processed as being final and will be sent out on schedule. At that stage, any cancellation or design changes will be at your own expenses.

When will I receive my product?

Handcrafting process takes 3 to 5 work days for small goods such as phone cases and ipad cases. Bags take 5 to 7 work days to complete. Delivery will take about 3-5 days. We use only SpeedPost for delivery from our HongKong office and delivery is free for all orders from anywhere in the world, except for hard to reach places. Our workshop is closed on Saturday, Sunday and Public Holidays in Singapore and Hong Kong. All orders from Friday evening to Sunday night will be compiled and processed on Monday. If your submission comes in on Friday night, it will be processed before end of Monday.

How much is the case I ordered?

The price is displayed as you make the changes to the product. In general, change of colors will not affect the price. Additional accessories or modifications that require additional processing will increase the price accordingly.

Can I return a customized product I ordered?

If we have not received any request from you within 24 hours after entering the order, we will proceed with your order. Once the product enters the workshop, cancellations or modifications are not possible. Likewise, we cannot accept any return or exchange once the product has been handcrafted because of the extensive process involved in the making of products. Hence, we suggest that all customers should check the product description and order confirmation email carefully.

I have an idea for a design but it is not in your 'Custom Your Own' list of products. What do I do?

Currently we do not custom make designs from customers. Slight variations from our base products may be possible, but please contact us before making your purchase. Thank you.

Orders and Payment

Browse our products and simply click on the "Add to cart" button to accumulate your orders. You may move about the site without losing the items in your cart. When you are all set, simply click on the "Order" and "Confirm" button to make your purchase. Cookies must be enabled to purchase online on this store. See below on how to enable cookies on your browser.

We use PayPal's service to accept and verify your payment. So you can make payment with Visa, MasterCard, American Express, JCB and Discover for orders to anywhere around the world. PayPal will process the payment to us once the financial details are verified. You do not need to have a PayPal account when shopping with us, although having one will enable you to check out faster because you will only need to supply your PayPal email address during check out.

Please include all the required fields (especially your email, contact number and address) during checkout so we can contact you regarding your order.

This is where you input your promotion code if you have one:

PayPal is the global leader in online payment solutions, so you can be assured that your financial information is securely processed by their servers. Your payment will be sent to us from PayPal, so we will not even see your financial information.

Once all payment are received, we will proceed to process the shipping.

Web Browser Settings

Cookies must be enabled to purchase online on this store. Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your shopping cart and to remember you when you return to our stores. We cannot access your computer or any other information unless you provide them.

In Safari:
In the Safari drop-down menu, choose Preferences.
Click the Security button.
In the Accept cookies section, select the 'Always' or 'Only from sites you navigate to' radio button.

In Mozilla Firefox:
In the Firefox drop-down menu, choose Preferences.
Click the Privacy tab.
Select the 'Accept cookies from sites' checkbox.

In Internet Explorer 6.x or 7.x:
In the Tools drop-down menu, choose Internet Options.
Click the Privacy tab.
Click the Default button.
Click the OK button.

All other browsers please consult your documentation or online help files.

Products

All products depicted in this site are designed and fully tested by our Singapore design team. We try what we can to accurately display the color of the products online. However, as all monitors are set differently, we cannot guarantee that what you see on your monitor will be the actual color. The style, designs, colors and prices of these products may be subject to change without notice.

Shipping

We ship direct to worldwide customers from our office in Hong Kong. We ship mostly by Speedpost, although we may change the shipping method if a more suitable method is available for your country. A tracking number (provided by the carrier) will be sent to you via email once the order ships.

All products are handcrafted upon order and shipped after 3 to 7 work days.

Orders placed after 11am, Hong Kong Time (GMT: +8:00hours) will be processed the next business day. This does not include weekends and public holidays. Fedex, Dpex or SpeedPost do not deliver on Saturdays unless special arrangements are made directly with us.

Delivery cost

We offer only Free Worldwide Express delivery by SpeedPost. You will not be charged any delivery fees upon checkout. Please note that there may be exceptions to the free delivery offer for countries that may be too costly to reach. In such cases, we may need to charge a nominal fee for delivery. We will contact you by email for such exceptional cases before we send out your order.

For worldwide orders, once the package has been shipped, any change in shipping address will incur a cost of US$30. Please ensure your shipping address before confirming the purchase.

There may be local custom duties and taxes added to your package by the destination country. These charges are always the recipient's responsibility upon delivery and are not included in your order total. Each country charges different rates for customs tax and whether or not customers get taxed is entirely dependent on the country's custom department. We cannot predict what these charges will be, although VAT for EU countries can be as high as an additional 18%. Please check with your local authorities for more details on these charges.

Tracking information

Tracking information will be emailed to you after your order is despatched.

Please track at http://www.hongkongpost.com/speedpost/eng/track/outward.htm
Please contact your local Post Office if you do not receive the goods in 21 days.

There may be local duties and taxes added to your package by the destination country. These charges are the recipient's responsibility upon delivery and not included in the order total. Please check with local authorities for details.

Returns

We do not refund shipping costs on returned orders. Please find out more in the related topic under 'Return Policy'.

If you have specific needs or questions please contact us at info@shinnorie.com with any specific shipping questions.

If we have not received any request from you within 24 hours after entering the order, we will begin the handcrafting process. Once the product enters the workshop, cancellations or modifications are not possible.

Our return policy covers returns for defective goods on arrival. We do not accept any return or exchange once the product has been handcrafted because of the extensive process involved in the making of custom products. Hence, we suggest that all customers should check the product description and order confirmation email carefully.

Defective merchandise on arrival may be returned within 7 days of receipt for a refund of that item or to exchange it for another product of same value.

In all cases, the items returned must be in their original condition, which includes any packaging. Merchandise must not be used or altered.

The goods are your responsibility until they reach our office. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Please use a postal service that insures you for the value of the goods you are returning. Please note that shipping and handling charges are not refundable.

Mailing address:
1001 Jalan Bukit Merah, #07-10,
Singapore 159455
(Please indicate your name and transaction ID)

Refunds & Processing Time

Once your package arrives at Shinnorie, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Shinnorie International Pte Ltd's (Shinnorie) warranty obligations for the Shinnorie product (Product) you have purchased are limited to a period of 12 months from the date of original purchase (Warranty Period). Shinnorie warrants the Product against defects in materials and workmanship only.

If a defect arises and a valid claim is received by Shinnorie within the Warranty Period, at its option, Shinnorie will repair the Product or exchange the Product with a functionally equivalent new product. Shinnorie warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Shinnorie's property. When a refund is given, the Product becomes Shinnorie's property.

Exclusions and Limitations

Shinnorie's limited warranty applies only to the Product. The warranty does not apply to any non-Shinnorie product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Shinnorie product, even if packaged or sold with the Product.This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions on this website). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product. Please note that features and specifications of Shinnorie products may subject to updates and changes without notification.

Exclusion Of Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.Shinnorie specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Shinnorie cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period.No Shinnorie reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty.

Damages Limitation

To the maximum extent permitted by law, Shinnorie is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Shinnorie product.

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Shinnorie's liability is limited, at its sole option, to replacement or repair of the product.

Terms of Use

Welcome to Shinnorie.com. Shinnorie Pte Ltd provide their services to you subject to the following conditions. If you visit or shop at Shinnorie.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Shinnorie.com service or visit or purchase from any business affiliated with Shinnorie.com, whether or not included in the Shinnorie Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to Shinnorie.com, to understand our practices.

Electronic Communications

When you visit Shinnorie.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Shinnorie.com or its content suppliers and protected by all copyright laws. All software used on this site is the property of Shinnorie.com or its software suppliers and protected by all copyright laws.

License and Site Access

Shinnorie.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Shinnorie.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Shinnorie.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Shinnorie.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Shinnorie.com’s name or trademarks without the express written consent of Shinnorie.com. Any unauthorized use terminates the permission or license granted by Shinnorie.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Shinnorie.com so long as the link does not portray Shinnorie.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Shinnorie.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and/or password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Shinnorie.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Shinnorie.com only with involvement of a parent or guardian. Shinnorie.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, and other content; send email for personalizaton or customization matters and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Shinnorie.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Shinnorie.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Shinnorie.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Shinnorie.com or its affiliates for all claims resulting from content you supply. Shinnorie.com has the right but not the obligation to monitor and edit or remove any activity or content. Shinnorie.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Shinnorie.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Shinnorie.com and its affiliates attempt to be as accurate as possible. However, Shinnorie.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Shinnorie.com itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Shinnorie.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. Shinnorie.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Shinnorie.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Shinnorie.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Shinnorie.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Shinnorie.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting Shinnorie.com, you agree that the laws of The Republic of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Shinnorie.com or its affiliates. With respect to any disputes or claims not subject to arbitration (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the courts of the Republic of Singapore, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the courts of the Republic of Singapore.

Disputes

By accessing this Web Site, you agree that the sole and exclusive forum and remedy for any and all disputes and claims relating in any way to or arising out of these Terms of Use, the Web Site (including your visit to or use of the Web Site) shall be final and binding arbitration, except to the extent that either you or Shinnorie.com have in any manner infringed upon or violated or threatened to infringe upon or violate the other party's patent, copyright, trademark or trade secret rights, then the parties acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought.

Any reference to arbitration in Singapore shall be a submission to arbitration within the meaning of the Arbitration Act (Cap. 10) for the time being in force in Singapore. Such arbitration shall be conducted in the English language in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference into this Section, except in so far as such Rules conflict with the express provisions of this Section, in which event the provisions of this Section will prevail.

The arbitral tribunal shall consist of one (1) arbitrator to be appointed by mutual agreement between you and Shinnorie. Any party may propose to the other(s) the name or names of one (1) or more persons, one (1) of whom would serve as the arbitrator. If no agreement is reached within thirty (30) days after receipt by one (1) party of such a proposal from the other, the arbitrator shall be appointed by the Appointing Authority.  The Appointing Authority shall be the Chairman of SIAC.  The arbitrator must not be a present or former employee or agent of, or consultant or counsel to, any party or any related corporation as defined in Section 6 of the Companies Act (Cap 50) of any party.

Any decision or award of an arbitral tribunal appointed pursuant to this Section will be final and binding on both you and Shinnorie and the execution thereof may be entered into any court having jurisdiction.

You undertake to keep the arbitration proceedings and all information, pleadings, documents, evidence and all matters relating thereto confidential.

Site Policies, Modification, and Severability

Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your visit to Shinnorie.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Our Privacy Policy

This page was last updated on March 22, 2011.

Shinnorie.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Shinnorie.com, you are accepting the practices described in this Privacy Policy.

What personal information about customers does Shinnorie.com gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Shinnorie.com. Here are the types of information we gather.

Information you give us

We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.

Automatic information

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses Shinnorie.com. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at Shinnorie.com if we cannot recognize you, we want you to be aware that these tools exist.

E-mail communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Shinnorie.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.

Information from other sources

We might receive information about you from other sources and add it to our account information.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Shinnorie.com’s coolest features, and we recommend that you leave them turned on.

Remarketing Advertisements

Third party vendors, including Google, show Shinnorie′s ads on sites on the internet and use cookies to serve our ads based on a user’s prior visits to Shinnorie.com. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Additionally, users can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Does Shinnorie.com share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Shinnorie Pte Ltd. controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Agents

We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links). They have access to personal information needed to perform their functions but may not use it for other purposes.

Promotional offers

Sometimes we send offers to selected groups of Shinnorie.com customers on behalf of other businesses. When we do this, we do not give those businesses your name and address.

Business transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Shinnorie Pte Ltd., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Shinnorie.com and others

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Shinnorie.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With your consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Shinnorie.com features.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use important features if you do not use cookies.

Children

Shinnorie.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Shinnorie.com only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit Shinnorie.com, your visit and any dispute over privacy is subject to this Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the Republic of Singapore. If you have any concern about privacy at Shinnorie.com, please send us a thorough description to info@shinnorie.com, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

General Inquiries (English): info@shinnorie.com
General Inquiries (Japanese): info.jp@shinnorie.com
Distributor/Reseller Inquiries: sales@shinnorie.com
Media/Press Inquiries: press@shinnorie.com

Head Office:
1001 Jalan Bukit Merah, #07-10,
Singapore 159455
Phone: +65 6225 9197
Fax: +65 6372 1090
(Weekdays: 10am to 5pm)

Selected Shinnorie goods are available at the following retail stores.

SINGAPORE
CUMULUS
501 Orchard Road
#02-14 Wheelock Place
Singapore 238880
Phone: 6733 3486
(Daily: 11am - 9.30pm)